IT departments, as well as corporate counsel, are not very well prepared for these changes. A recent study by Deloitte Financial Advisory Services in November 2006 found that nearly 70% of the respondents said they would require more training on their own corporate record retention policies and procedures. The respondents included CFOs, tax directors email list, finance directors, controllers and corporate counsel. One way to reduce a company's risk is to implement an IT audit system.
Employees tend to install additional programs to their computers often without the IT department's knowledge or approval. Instant messenger (IM) programs for example are readily available and most employees use these types of quick applications to chat with other employees as well as individuals outside of work. IMs are considered 'faster' than e-mail, but nonetheless is data being sent to and from somebody. These 'text' messages are where companies can get in trouble.
While most e-mail servers have traceable logs and backups, most employee desktop computers are not managed by the IT department and can have those features disabled. It is entirely possible for an employee (or employees) to have a lengthy conversation via text messages totally bypassing the company's e-mail server where text messages are expected to occur. Voice mails and Flash drives are also quick methods to share information.